Incredible customer service - 1 Lombard Street London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of 1 Lombard Street London
😍 5/5 - Incredible customer service
By 👻 @wendyLondon, 03/08/2023 12:00 am
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This was a lunch with one of my clients. We both liked the menu (I wanted to eat 75% of it) and when the food arrived it was very nice. However, the thing that made my experience stand out is the customer service. There was a slight issue with my dish which I pointed out when the plates were cleared (I had eaten 90% of the dish which shows that it wasn't too serious!). An apology was immediate and we were told we wouldnt have to pay for anything - not just my dish but the whole meal. On top of that we were offered complimentary coffees and delicious truffles. This really was exceptional customer service and I wouldnt hesitate to recommend it.
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