Disaster @ADDA - ADDA Singapore - Buy Reservations
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🤮 1/5 - Disaster @ADDA
By 👻 @Ritu Anand, 01/13/2022 3:00 am
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Terrible experience- Service, system.. everything failed.
- Confirmed booking via chope but upon reaching sharp at 8 pm, was told the system does not have my reservation.
- waited for 15 mins and then was moved to a lounge inside until the table is ready. After 15 mins, I was informed my table is ready but not outdoor. Was offered a table indoor.. I asked for outdoor.. the lady told me to take the indoor one first n she will move us outdoor later. By the time we reached the designated indoor table, another guy told us he has given the table to someone else n the lady disappeared. Total lack of coordination
- agreed to take another table indoor; asked for Lohri special- Sarson ka saag thali n was informed it’s sold out. Really?? It was special for that day n at 8 45 pm it was sold out! Asked for atta halwa.. lady took the order n disappeared n it was never served
- ordered rest of the food via the QR code.. when I clicked on send order, the cart was empty.. we asked the waiter to check if the order went through, he confirmed the order has reached kitchen. After 20 mins, was told that there was no order.. So we order again!!
- now the guy comes to us n says he wants to offer complimentary desserts to make it up to us - we tell him what we want n now it’s his turn to disappear. The promised dessert was never served.. I was not there for complementary dessert anyway but don’t offer if you don’t intend to fulfill.
- food was ordinary.. nothing stood out.
Never going there again! If you can’t manage the crowd and the orders, pls do not advertise your festive special.. this place is clearly not up to scratch. Have never experienced such pathetic service ever.
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