.*Review specifically for Andrea at the hostess - Afternoon Tea at The Brown Palace Denver - Buy Reservations
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🤮 1/5 - .*Review specifically for Andrea at the hostess
By 👻 @Jayme M., 12/31/2022 3:00 am
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.*Review specifically for Andrea at the hostess stand*OpenTable allowed me to make a 6:15 reservation for tea (which I knew was late considering that's no longer afternoon, but I thought they must have extended their holiday hours which was why I was able to make such a late reservation time). We get there and was told tea was stopped being served two hours ago. Totally fine, I get it and that mistakes happen with technology. My issue is specifically with the person at the hostess stand, Andrea. She was one of the most memorable people I have ever dealt with in the worst way possible. Treated me like an idiot, told me she wasn't sure why I was able to make the reservation but there was nothing she could do about it to help me and that I'm basically an idiot if I think 6:15 would still be afternoon tea. So we drove all the way from castle rock in rush hour traffic for nothing, which again, is not even really the problem. The problem was how we were treated once we got there. She didn't even believe I had made a reservation until I showed her the screenshot below and then still continued to be extremely rude. We ended up eating at Ships Tavern (a review for a different time), but I will not be back anytime soon. I have had afternoon tea at the brown palace several times over the past few years and the experience has always been too notch until now. I expect better service from you, Brown Palace.
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