“City View” does not exist - Afternoon Tea at The Parlour - Great Scotland Yard Hotel London - Buy Reservations
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🤮 1/5 - “City View” does not exist
By 👻 @Jonny84, 08/01/2022 3:00 am
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My wife and I booked here for our 10th wedding anniversary, booking a £400 a night room, specifically a “high floor, city view” room. We were told on check in that city views don’t exist and they’re “in the process of updating the website”. We were also booked on the first floor. We’d booked 3 months earlier and staff told us they frequently had this issue. It doesn’t take 3 months to change a website, it takes 3 minutes so this is a pretty disgraceful attempt to get people to book who the en have no alternative. We decided not k stay as a result. A saving grace was that the hotel manager helped us book a suitable room in a competitors hotel about 3/4 a mile away. We were also allowed the use of the room to freshen up for 45 mins and given champagne, both complimentary. It meant however that we had to compromise on our next hotel as getting a good room without booking in advance is difficult. To conclude, shameless misrepresentation on their website that still is unresolved at the time of writing.
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