Waiting for concierge service for over 24 hrs and nothing - Astoria Park Hotel Spa Resort Riva del Garda - Trade Reservations
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Astoria Park Hotel Spa Resort Riva del Garda Reviews from The Last Year
Great stay
Great hotel. Very very good breakfast and also the pool is very nice. We enjoyed our stay very much. .........................................................................................................................................................
Great if you love pet immersion.
Nice hotel. fabulous pool. helpful staff. Buffet breakfast good variety with friendly staff. Within walking distance of town and port(15 min walk). I would mention pet friendly policy is totally over the top. I am not against pets but I choose to eat my meals without someone's pet tripping around my table and seat. I would also choose not to have a dog sniffing around the prepared food to be eaten. I would also question whether it is appropriate to have a dog lying about in a walkway area in and out of the buffet breakfast area? My choice is also not to sleep in a room or bed where someone's pet has been. Front desk staff could not provide clarity on this point as to whether all rooms are pet friendly?? This is a health based decision regarding pet allergies. fleas viruses and bacterial infections. Otherwise great place to stay in Riva del garda.
Great hotel, set in beautiful surroundings. Staff in hotel are wonderful but staff at pool area need attitude adjustment
Just home from a lovely week spent in Astoria Resort. The hotel itself is pretty fresh and modern. The grounds around the hotel are so beautifully maintained. The rooms and bathrooms are basic and could really do with renewing the floor and cupboards. However, the bed is really comfortable, the pillows are too, and the air conditioning works well. The cleaners come in every day and fresh towels every day. The breakfast provided is really great- so much choice and complimentary Prosecco available too. You can have a coffee anyway you want, make your own smoothies and also fresh crepes and omelettes made on demand. The only downfall of breakfast is that we struggled most days to get an available table. We had to queue a couple of times and people would just ignore the queue and walk on in and claim a table. Needs a better system for seating people on busy days. The staff working in the hotel- front desk, bar, breakfast and the cleaners are so friendly, professional and welcoming, unfortunately the staff who work around the pool and at the pool snack bar both male and female have none of these qualities- they are rude, dismissive and we had to ask multiple times for our orders after we had placed them as they just seemed to forget. The staff at the pool/pool bar are the main reason for the 4/5 score and not a 5/5 score. Overall we really enjoyed our stay at Astoria and would recommend it. It’s about a 15/18 minute flat walk to the lakefront. Riva del Garda is a beautiful part of the lake. We will defo be back.
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Waiting for concierge service for over 24 hrs and nothing
By 👻 @CommandingLimit12, 05/13/2024 10:18 pm
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I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
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Answer from 🎱 @PerceptiveWash44 (05/14/2024 6:37 pm)
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Good Afternoon. It looks like you have requested a name transfer for Carbone NY. Unfortunately, this is one of the restaurants that is almost impossible to do name changes for. They don’t accept phone calls so they are difficult to change the reservations that were booked online.
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