Amazing food and service but abysmal ending! - atera New York - Buy Reservations
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🤢 2/5 - Amazing food and service but abysmal ending!
By 👻 @Owlpesh, 03/16/2022 3:00 am
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For my 30th birthday celebration and first ever time to the US and visiting a Michelin starred restaurant we were super excited for this experience. We loved every course and the service, however, at the end we were left shocked and angry! After spending a ridiculous amount of money on the food and a nice bottle of wine the front of house confronted us in front of all the guests about our tip. Having given a tip which is entirelt discretionary, considering we had already spent over £700 which was a lot of money for us, they continued to badger us on giving more money which we could not afford considering this was a once in a lifetime experience. We felt the way they handled the situation was belittling and upsetting especially as the gratuity was optional and the value of the entire experience is so large. Never again have I felt so ashamed given the experience was meant to be magical! I thoroughly hope they review their wording on the website and bills and reconsider their people skills especially as the cultural differences on tipping are not so obvious! Ashameful!
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