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🤢 2/5 - We spent over $7,000 in this restaurant and it was one of
By 👻 @Z P., 03/28/2022 3:00 am
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We spent over $7,000 in this restaurant and it was one of the worst dining experiences ever. Do not book this restaurant for private dining. If you've got a birthday, anniversary, or any type of celebration coming up and have been eyeing this restaurant for a private dining experience, I would highly suggest you look elsewhere. Last month, we booked one of their dining rooms for a 25-guest dinner in celebration of a very special occasion for one of my clients. The night was booked about 4 weeks in advance. Upon arriving to the restaurant, we noticed they had only designated two servers for our entire room. We thought, "two servers for 25 people seems a bit understaffed." And we were right. We quickly noticed that the restaurant did nothing to prepare for our arrival as the kitchen staff, the serving staff, and the bartending staff were all incredibly overwhelmed. The food came out terribly late and some of the guests even complained the food had been sitting out in the kitchen, resulting in a cold meal. The drinks took forever and our two servers were running around everywhere. The dessert was the worst part. We had booked 2.5 hours at the restaurant before we had to leave for our next event. The food took so long to come out, we did not have enough time for dessert. We overstayed our reservation 30 minutes, and the dessert had still not arrived. As we were preparing to leave, the dessert finally came around and it was two sad little tarts. Guests either quickly woofed them down or left them there at their place setting. Although the two servers profusely apologized at every turn, it did not shake the fact that we had spent over $7,000 for an unprepared establishment to ruin the night. An incredible waste of money and a mistake we will never make again at Baltaire. A few days later, we called their private dinning manager who assisted us in booking, Elyse Swanson, to ask for an explanation. She said she would get back to us. We've given her several weeks and she has not. This would be a 1-star review, but the extra star comes from our very wonderful servers who did the best they could do under disappointing management.
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