Beautiful Restaurant, Did Not Accommodate Dietary Preferences - Berton Al Lago Torno - Trade Reservations
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๐คข 2/5 - Beautiful Restaurant, Did Not Accommodate Dietary Preferences
By ๐ป @Brooke Hinkle, 04/08/2024 3:00 am
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I was so excited to dine here after hearing how great the food is, especially since my boyfriend had dined (and stayed) here before. We were so disappointed in the kitchen's inability to accommodate both his gluten allergy and my aversion to seafood. We have dined at many other Michelin star restaurants, and this was the first time we've ever not been accommodated properly. We were told that since we could not order different tasting menus (which was insane), either he would have to miss 3 dishes containing gluten from the vegetarian menu that I wanted, or I would have to miss the anchovies dish from the classic menu- so we did the latter. I was not given a different dish in place of the anchovies, so I sat there embarrassed while he was served an entire course while I was not. Basically, I got one less course than he did for the same high price. This has never happened to us at any of the dozens of Michelin restaurants we've been to. Of course I complained to the staff, whose solution was to give us store-bought chocolate Easter eggs as a "gift" at the end. It wasn't until my boyfriend mentioned that he has stayed and dined at this hotel before that the waiter suddenly took us seriously. We were then offered a drink at the bar (on them) since our taxi took over an hour to arrive, which somewhat made up for the bad experience otherwise. It will take a lot of convincing to eat here again.
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