Staff extremely rude and not accommodating. - Black Tap New York - Buy Reservations
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New York's Best Restaurants that are most frequently booked by customers of Black Tap New York
🤮 1/5 - Staff extremely rude and not accommodating.
By 👻 @Kathryn R., 11/11/2022 3:00 am
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Group of 8 of us were going here this evening to celebrate two birthdays. My friend who got there first put us down for 8 people and was told it was going to be a 1 hour and 15 minute wait. No problem.It was raining so we decided to hang at the bar area. The place wasn't super busy, but it's small. My first friend showed up right before 6pm, me and two others showed up right after 6pm, and the rest of the party showed up about 15 mins after that.The four of us who first showed were told we couldn't stand at the bar area unless we were planning on ordering from there. So we sat and waited for someone to come take our drink orders. It took over ten mins for someone to come to the bar and take our orders for four people. By that time the rest of our party showed up. A worker rudely came up to us after the rest of the party showed and asked us if we were waiting for a table. I said yes, our friend put us down for 8 people and we were told over an hour wait which is fine. She then rudely responded saying there was nothing put down for our party size.... Which made no sense. She then continued to say our whole party needs to be seated at the bar and if there weren't enough seats then we would have to wait outside until the table was ready. In the rain. We all had seats except for one person. They didn't really give us any other option and she said well you can't wait inside here then. At this point I was so thrown off at how rude this worker was, and shocked at how she was so quick to throw 8 customers out on a rainy Friday night.Meanwhile the whole time this was going on, there was a family of four waiting/sitting at a smaller table for a bigger table to be ready- but they weren't told that they had to wait outside in the rain. They had no drinks or food on the table while they waited for their bigger table to be cleared for them. When we were told we had to order something while we waited at the bar.... We were all excited to get burger and shakes. Won't return to this location. Completely rude staff.
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