Poor values, not close to 5 star service- won’t be around for long - Boho Club Marbella - Trade Reservations
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🤮 1/5 - Poor values, not close to 5 star service- won’t be around for long
By 👻 @colin d, 08/01/2022 3:00 am
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unfortunately our flights were cancelled, we spent over 6.5k upfront with a hotel that sold our room to another couple to profit whilst our flights were cancelled. we have two children, one only 7 months old - we called once, whilst we were at the airport with our kids stuck in long lines, they never called back as the manager wasn’t available when I did call back the manager picked up the phone and told me to send an email to an info address very rudely with proof. We then sent proof and they responded with that we could book again in November…which makes no sense with two children, one at 9 years old who is in school. I responded that we are happy to pay for one or two nights, it’s apparently meant to be a 5 star hotel….not reputable 5 star hotel treats people like this, they then stopped responding to our emails. If you’re looking for a 5 star hotel - I recommend the Nobu Group, truly a 5 star organisation. This hotel is 3 at best but even with 3 - these companies understand that the turmoil of the travel industry should show all to help, like we paid higher taxes to pay their businesses wages. Highly recommend avoiding - my other reviews are ok booking.com so you can reference that this really is unique to this hotel - we have positive reviews for many hotels.
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