Excellent Food. Horrible Management. - BONITO ST BARTH Gustavia - Buy Reservations
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🤮 1/5 - Excellent Food. Horrible Management.
By 👻 @76DRIVER, 12/22/2022 3:00 am
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We have enjoyed Benito in the past. The food is excellent. This is a poor rating for amazingly poor management. I will try and keep it brief. We have an extensive history of dining at Five Star establishments and know what is both excellent cuisine and excellent service. My wife ordered an appetizer and an entrée. She is in that small part of the world (~ 15% of the population ) who can’t stand cilantro / coriander. For these people it has a taste like soap. Imagine dining at any restaurant and having your food taste like soap, much less a Five Star establishment. After clearly explaining this small request to our waiter, her appetizer showed up with cilantro on top. The waiter disputed that it wasn’t cilantro, and some sort of other garnish. I tried a mouthful of it and it was indeed cilantro. He apologized, they didn’t remake the appetizer, but dumped the cilantro off of it. Later came her main course, covered, yet again in cilantro. We didn’t make any scene of it, but asked to speak to the manager, stating that the service after clear requests was very unprofessional. The manger came over, just briefly apologized, and again had the cilantro scraped off of it. We ordered coffee and dessert afterwards. Our bill came and there was a credit for the €16 coffee, not the €30 dessert. We’re never looking to extort any ridiculous compensation for a mistake, but this was might I say very “cheap” for failing twice to a guest’s requests for a 5 star dining experience. I brought this to his attention, and said “ Really? You’re going to give us some free drip coffee after what we experienced?” He stubbornly said that an apology was enough, and that we should be happy with getting our coffee for free. I was stunned that a manger of a 5 star reputable restaurant would act like this towards guests, even after we brought it to his attention, yet again. I can’t make this up. That is why I felt to write up this unfortunate review. Last time we spent €1000 on dinner, we’ll go elsewhere for a while. He displayed a level of apathy and arrogance I’ve never seen in decades from a restaurant manager. Excellent food. Horrible management.
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