Avoid. - BRASSERIE PALMENHAUS Wien - Buy Reservations
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Wien's Best Restaurants that are most frequently booked by customers of BRASSERIE PALMENHAUS Wien
๐คฎ 1/5 - Avoid.
By ๐ป @Atessa S., 05/23/2022 3:00 am
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Made a reservation a few days in advance and confirmed over the phone. Got there on time, person working there claimed we didn't have a reservation -- accused us of lying and was extremely rude. Don't really fault them for not keeping track of our reservation -- it was disappointing but these mishaps happen -- but pretty crazy to us that rather than politely brushing it off as a miscommunication they quickly adopted a very hostile tone and literally denied that we ever made a reservation. Not sure if they can't keep their reservations organized, if they dislike American tourists, or if the staff is just rude. But definitely will not be going back and would not recommend to anyone. (As a side note: Ambiance was nice, but from what I saw, food looked decent at best. One of those places where they serve subpar food and expect people to pay exorbitant prices for decor only)
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