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😒 3/5 - Changed!
By 👻 @bella3207, 12/11/2022 3:00 am
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We've always enjoyed Buccan over the years, but we stayed away during Covid, since Buccan is always crowded. During our last visit, we were extremely disappointed for a number of reasons. First was the seating arrangement. Several years ago, I specified that we have a difficult time sitting in the chairs over a long period of time, because they aren't comfortable. Therefore I requested the banquet seats because they're more comfortable. I had my request placed in my profile, and I specified that if my request can not be honored, to let me know in advance. I more than understand if my request can't be honored. But when we arrived for our reservations, low and behold, we were led to a small table in another area. This did not make us happy, so we waited for about a half hour to get the table that we requested. Not a good start! Then we had a waiter who was extremely engaged with certain customers. Obviously they frequent Buccan more than we do. Finally he came to our table, never introduced himself, and we ordered drinks. Then we placed our food order. Not once did our waiter come back and ask how we were doing, and if we needed anything else. By this time, the drinks were EMPTY AND THE WAITER WALKED PASS OUR TABLE 3 TIMES, AND DID NOT STOP UNTIL WE WAIVED HIM OVER. That's when we were able to order more drinks. HOW DOES A WAITER NOT NOTICE EMPTY GLASSES? When you're so busy lavishing your affection on your FAVORITE CUSTOMERS, IT'S EASY! This was the first time that we've EVER, EVER FELT NEGLECTED and IGNORED at any restaurant! We weren't asked if we wanted dessert either. We paid our check, and we left. This is unacceptable and disgraceful. When you spend upwards of $100 for tapas and drinks, you expect and deserve better. We expect to spend the money and we don't mind, but we do mind getting BAD SERVICE, BEING IGNORED, AND NEGLECTED. The wait staff needs to learn that EVERY PERSON IN THAT RESTAURANT DESERVES THE SAME AMOUNT OF TIME AND ATTENTION, REGARDLESS OF HOW MANY TIMES YOU DINE THERE. SHAME ON CLAY FOR ALLOWING THIS KIND OF BEHAVIOR, JUST BECAUSE IT'S PALM BEACH!
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