Poor service and still got slapped with 20% gratuity!!! - Call Me Gaby Miami Beach - Buy Reservations
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🤮 1/5 - Poor service and still got slapped with 20% gratuity!!!
By 👻 @Federico F, 01/29/2023 3:00 am
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Poor service and still got slapped with 20% gratuity!!! Obviously, it is the house norm to apply a FORCED 20% GRATUITY on all customers and that's the reason why their service SUCKS. There's no incentive to do it right AT ALL. The host sat us down and we waited 15 minutes for the server ANTONIO (an Italian fellow) to show up to serve us water and to take our order. He got our order, brought the appetizers relatively quickly and later DISSAPPEARED for another 15-20 minutes. I had to ask other waiters around me for ANTONIO; they all apologized and promised to call him promptly back to our table. That never happened. When I stood up to go and get him myself, as soon as I found him chatting near the kitchen entrance he said with a smile on his face, "Sorry... I was on an important personal call.... (FOR 15 minutes!!!)". A terrible lie. I obviously called the Manager and complained. The Manager was kind enough to give us the desserts for free as a way to excuse the inexcusable. In the meantime, ANTONIO ruined the night for us and still got a 20% FORCED TIP from us. Never going back and not recommending it to anyone I care about.
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