Run out of the place with my dog, so rude never ever seen anything like this - Cambio De Tercio London - Buy Reservations
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🤮 1/5 - Run out of the place with my dog, so rude never ever seen anything like this
By 👻 @Britt B, 09/22/2021 3:00 am
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In the past I’ve sat with my beautiful dog outside at this restaurant as they do not allow dogs inside. So I only went there bc the weather was good so I was happy to sit outside. But I was greeted with this Most Unpleasant reception possible. The manager Abel and his cohort Paco accosted me, complaining and yelling to go elsewhere “No Dogs Allowed.” Dog is G-d backwards and anyone who disallows dogs is striking at humanity. Shocking the way they spoke to me, like a longtime adversary, when I’d never before had an issue there. Meanwhile I saw another couple with their labradoodle seated comfortably outside, and the dog wasn’t even on the floor he was in their lap! What was this double standard? And why were they discriminating against me? We left to have dinner at Margaux down the way (much friendlier staff & better food) but were so shaken I ended up dropping my laptop which then sliced through my finger. None of that would’ve happened had Cambio, Abel, and Paco been nice & accommodating to me. Further, I should add that the first time I went to Cambio was with my friend from Spain and his friend the famous Rafael Nadal. Surely, the manager recalled that he had met me in this context, and that’s what made this all the more shocking. When I finished my dinner at Margaux I returned to address them, and Abel snapped without hearing me out for a second and he said “Look, we’re not serving you! I told you to go elsewhere, now please do not come back!” Terrible terrible expérience, and neither the atmosphere, the location, nor the food warrants such attitude!! They need to calm down, take a step back, and
Learn customer service, how to be kind towards people, the basics of accommodating people, etc. If they’d given me a moment for a word instead of verbally attacking me and publicly shaming me, they would have learned that my dog is in fact a service animal and it is Against The Law denying us service (especially outside, since she’s strictly permitted inside as well at all establishments, according to the law). With such an attitude and so little tact, Cambio is bound to lose customers like flies. Good riddance.
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