Excellent... except... - Canlis Seattle - Buy Reservations
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😒 3/5 - Excellent... except...
By 👻 @Kati T, 10/03/2022 3:00 am
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My sister and I brought our Mom here for a birthday dinner. We dressed up and looked forward to a wonderful experience. Canlis did not disappoint. The atmosphere is lovely, the food was an experience (6 courses with your choice of three of the courses), and the waitstaff was (for the most part) professional and efficient. Here's my one complaint and why I'm not giving Canlis a 5 star rating: Let me start by saying that I rarely give a negative review, but I think my experience must be addressed. When we ordered a bottle of sparkling white wine, the sommelier uncorked the first bottle with the cork pointed in my direction. I shifted away from the cork and it looked like he was offended by my distrust. When we purchased a second 1/2 bottle, he again pointed the cork in my direction, only this time the neck broke and the pressurized bottle exploded outward in my direction. I was covered in sparkling white wine--all over my face, clothing, and in my eye. The sommelier was visibly shaken, but seemed unconcerned about the effect this had on his customers. When I asked for additional napkins to blot my face, clothing, and the seat next to me I was ignored. No one offered an apology. No one from management stopped in to check on us. I was mortified, but didn't want to further interrupt our celebrations or make a scene. So, I sat in my wet clothing, wine in my hair, and finished my dinner with aplomb. I'm still in shock, though. Accidents happen, and for the most part I'm happy to overlook such things with grace; however, to not be provided with napkins, or an apology, or some kind of acknowledgement made be feel small and my business unvalued. I think Canlis can do better and I hope they take something from this review that makes future customer's experiences more in line with their image.
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