I went to celebrate my mother's 57th birthday at Castaway - Castaway Restaurant & Events Burbank - Buy Reservations
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🤢 2/5 - I went to celebrate my mother's 57th birthday at Castaway
By 👻 @Sally C., 04/25/2024 3:00 am
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I went to celebrate my mother's 57th birthday at Castaway Burbank and after the first hour there we already started regretting it. We had reserved a table for our party hoping we'd get some sort of view and instead we were seated all the way indoors and in the back corner. Online it did not give us the option to reserve outside so we let this be. What really disappointed me about this place was the service! We did not get our drinks on the table til 1 hr from seating! We then received all our entrees at around hr and half into seating and everyone's was served besides my moms. The waiter comes 10 min later to tell us that he is sorry for the wait and that his manager would come out to serve my mom's plate. The manager comes out but asks a different waiter where this plate was going and then hands off the plate to said waiter. So we never got the managers name, the managers apologies or any other type of explanation. All that I know is that it's the manager was a lady with red hair. The worst part was when our original waiter was taking pictures of the table next to us and literally hovered over my mom. I didnt think to record him but after taking multiple pictures of the table from different angles I snapped this photo. There was legitimately one point where his elbow was right in front of her face. I only captured this photo but even then you can see how upset and bothered she was. All of us were amazed at how inconsiderate someone can be. One star is for the decor/views. One star is for the taste of the food. In the end, we all wish we would've taken our business elsewhere.
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