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🤢 2/5 - We had a lovely getaway to Solvang to celebrate the
By 👻 @Jennifer S., 12/11/2023 3:00 am
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We had a lovely getaway to Solvang to celebrate the Christmas holidays, but our experience at Cecco's was not one to write home about. For our last night there we were looking for some pizza and wine. Tower Pizza's stove broke so the Visitors center recommended Cecco's. We walked past the restuarant and the ambiance and vibe looks amazing so we made plans to get there at 5pm to be one of the first in for dinner. We arrived at 5pm on the dot and the line was about 30 people deep. We figured the restuarant was just opening so they would get the line moving sitting people quickly but boy was I wrong. There was very little management of the flow of seating and getting people in and out of the restaurant. The hostess was doing triple duty - hosting, bussing (clearing out tables, putting the table cloths back on and getting it ready for the next guests which SLOWED everything down) and serving food. They only had 2 other servers that we could see and what seemed like one other person helping. We stood in that line for one hour and half before being seated. Once it got past 40 minutes of waiting it just seemed silly to leave and have wasted all that time although many behind us in line did just that. The patrons in line would see tables needing to be bussed and the poor hostess trying to serve, host and clear and place tables. It was a disaster and I truly felt bad for her. That wait was not her fault, but managements for not hiring more staff or training these kids (they were all very young) on best practices. What's worse is once we finally got seated all I wanted was a glass of wine to take the edge off and to order my food. We order the bolognese to which the server tells me they have run out. Remind you, the restaurant has been open for an hour and change on a December weekend when the town is flooded with tourists celebrating Julefest and they are not stocked with one of the most commonly asked for dishes at an Italian restaurant. I was floored. I ordered my wine hoping a little buzz would make the evening better. Waited patiently for my server to bring and he never showed up again. I saw him bustling around taking other orders but he never made it back to our table excpet to give us the bill. I finally flagged down the poor hostess who went to look for my wine to only come back and tell me they were out of Pinot Grigio. This is about 20 mins into us being seated. An Italian restaurant in wine counry out of wine and pasta. I just want to go on record saying the hostess deserves a raise and acknowledgement. She was hustling, doing 10 times what the two young male servers were doing, getting complaints from people waiting in line and always had a good attitude and smile on her face. I think the owner of this restaurant needs to really do some serious training and hiring especially for busy weekends like this if they dont want to come off looking like amateur hour.
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