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😍 5/5 - Extraordinary Dining and Lodging Experience
By 👻 @Craig L, 04/03/2022 3:00 am
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10 friends wanted to create a very special 75th birthday celebration for another dear friend. I spoke with about 6 restaurants in Healdsburg and a couple outside of that charming town, expecting some degree of enthusiasm for providing a special dinner to 11 guests. Got nothing. Not a single restaurant was interested in accommodating us. One of the high-end restaurants in Healdsburg, which I won’t name, even told us that they had only two six tops which were on opposite sides of the room, and, no, they would not move them together. Furthermore, they instructed me that the kitchen (which should have been accustomed to serving a large dining room) would not be able to accommodate 11 people coming into the dining room at the same time and that we would have to stagger our two groups by 20 minutes! I kid you not. That was representative of the kind of support I got from most restaurants.
We kept looking. While we were checking out the Hotel Les Mars for our one-night stay that we were hoping to pair with our dinner in Healdsburg, we decided to check out their restaurant Chalkboard. The dining room was closed at that point but when we walked in we encountered three employees who were presumably in a meeting. Immediately they greeted us and asked if they could help. Two of the employees were the General Manager of the hotel and restaurant Demetri, and the Food and Beverage Manager Annette. From the start both were warm and hospitable. We had an extended conversation with Annette and she made it clear she was excited for us to make this into a very special evening.
Lest you think we had connections with the hotel or restaurant, nothing could be further from the truth. None of us knew anyone at this venue, so the treatment we received was as complete strangers. Annette and her crew went way over the top in the planning of our party and in delivering the goods. They threw in so many extras that undoubtedly the party would have cost 2 or 3 times what we paid. Yes, we were guests of the hotel for one night but still the completely over-the-top attention to details was unbelievable. They treated us like we were a party of 100, not 11. And as if we were some significant group of people or significantly wealthy (which we were not on both counts!). This of course is simply spectacular hospitality which the hospitality industry has seemed to lose touch with.
I won’t go into detail on the actual dinner as other folks on this forum have already raved about the food. What I will say is: it was extraordinary and there were several folks in our group with very sophisticated palettes. The food and preparation were at the same time both simple and sophisticated, the service incredibly attentive (Sarah, our primary server was a blessing…she made us believe she REALLY wanted this to be a special evening and she provided a vase of tulips for the table and a small flower included in the napkin ring.) The table was set in a simple and elegant fashion. All food – 10 separate dishes! – was served family style in keeping with the unpretentious feel that Chalkboard clearly wishes to convey, and which was perfect to our liking (nothing worse than pretension, which sadly one finds so often in the food and wine business). The quantities of each dish were more than adequate; we left the table stuffed and very happy.
The hotel -- part of the Relais & Chateaux brand -- though certainly not inexpensive, provided extraordinary rooms, and allowed us to make our dinner party into a much larger 24 hour event.
Everyone in our party was overwhelmed by the quality of the food and the extreme degree of hospitality we received from both the restaurant and hotel. Surely we will return for future special events. Annette and her team were a dream to work with.
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