RUDE OWNERS - Good and pricey food - Chilam Balam Chicago - Buy Reservations
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Chicago's Best Restaurants that are most frequently booked by customers of Chilam Balam Chicago
🤮 1/5 - RUDE OWNERS - Good and pricey food
By 👻 @MaryBeth S, 07/09/2022 3:00 am
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This is a popular BYOB restaurant that changes its BYOB policies on a whim. We (4 adults) were rudely told last night we could only have one bottle of wine for the amount of food we ordered (1 appetizer, 1 side dish and 3 main courses). In order for the four of us to have an additional bottle of wine, we needed to order more food - even if we weren't going to eat it. They were extremely rude in telling us this policy since we have dined here many times and have never had this issue. Since when does a BYOB restaurant limit the amount of wine by the price of the meal? They should either get a liquor license or if they are in need of $$ - have a corkage fee. We were not there to drink but to enjoy a meal enhanced by wine. Wonder if just two people go, they will only let you drink half of your bottle of wine and have to take the rest home? The customer service was horrific. Not the way to treat frequent diners at your restaurant. They should publish their rules as they change. They were very argumentative about their policy. The dude with the orange glasses needs to take a chill pill. He took away our appetizer and said we didn't have to eat there. Too bad as we have enjoyed many fun and delicious meals here - never again!! PS - owner said I was threatening her as I told her I would be publishing a review on Trip Adviser and Yelp.
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