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- Mews Classic 1 King Bed Fireplace Lrge Shower
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London's Best Hotels that are most frequently booked by customers of Chiltern Firehouse London
Booked 3 times by Chiltern Firehouse London customers.
Ranked #20 in London's Best Hotels.
Booked 1 times by Chiltern Firehouse London customers.
Ranked #21 in London's Best Hotels.
😒 3/5 - No thank you!
By 👻 @MKB1107, 03/19/2023 3:00 am
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I’ve heard lots about Chiltern Firehouse and have wanted to visit for a while. We sat in the hotel bar for an hour before our lunch booking, it was a lovely relaxed vibe, all the staff were really nice (particularly Haben and a friendly female whose name we didn’t catch). The olives and nuts were delicious that came with our drinks! Everything went downhill when we were taken to our table in the inside restaurant. It was absolute chaos - loud, noisy, busy - a shockwave after the peaceful bar atmosphere. There were unruly children running around screaming and out of control, we said to the staff about moving table to which one lady replied a robotic ‘perfect’. We felt the outside seemed quieter when we walked through so asked to move out there and were initially told it was full, despite the majority of tables being empty. I then spoke to a lady in a red dress who was very helpful and said she would go ask the people outside if they could find a table for us, I was then appalled when a blonde lady in a blue dress came over and told the other lady not to help me and that ‘she can go ask them herself’. How rude! It was only once we said we were considering leaving that they found us a table outside. Our starters were nice, nothing out of this world but pleasant. For mains two of us had the cheeseburger which came raw (nobody asked how we’d like it cooked) and also the two portions of chips we ordered never arrived. I had the pancakes which were average despite people saying they’re ‘the best in London’. Overall we had a nice enough time, we also encounted lots of nice staff so it’s a shame about the ones with bad attitude giving everyone a bad reputation. With the number of nice restaurants in London I wouldn’t revisit or recommend it here unfortunately.
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