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🤢 2/5 - Disrespectful reception
By 👻 @Eltontt, 08/29/2023 3:00 am
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I went to Cipriani on July 23rd, and my experience was ruined right from the reception. I was greeted by a host (I'm not sure if I should call him a maître), who scrutinized me from head to toe. After his "buona sera," he asked if I had a reservation. I replied in the affirmative, and in a display of extreme unfriendliness and arrogance, he once again looked me up and down and informed me that there was a dress code in the restaurant and that my shorts were not considered appropriate attire (I was wearing a collared shirt, shorts, and appropriate footwear. It was 35 degrees Celsius in Miami, and I was on vacation with my pregnant wife). Once again, in a haughty tone, he told us he would seat us at a table, as if he were doing us a favor. We were placed at the first table near the bar. As customers without reservations arrived, they were allowed to congregate around us. Men in T-shirts and ripped jeans and women in very short dresses (one of them with part of her buttocks showing) were all warmly welcomed by our "buona sera" host. Throughout my dinner, I had to share the table with people standing just inches away from us, and I even had difficulty conversing with my wife. The table service was impeccable, one of the best I've experienced in Miami. The pasta was just okay, but the dessert was incredible. In summary, it was not clear to me what level of refinement the restaurant is aiming for. What kind of experience does Cipriani intend to provide its customers? Why was I not prevented from entering the restaurant if my attire was an issue? It's difficult to understand the reason for the comment about my clothing since I was allowed to dine. Gratuitous humiliation? This host, who is nothing more than an employee dressed in a disheveled suit, singing "buona sera," should review his protocols and understand that a customer leaving their home, city, or country, willing to pay a $300 bill on their credit card, does not seek disrespect. The working environment of this man, surrounded by Miami's high society, seems to make him believe he is special when he is not. Cipriani, please review your reception protocol.
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