Great food and great ambience but some service is sketchy - Céleste London - Buy Reservations
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😒 3/5 - Great food and great ambience but some service is sketchy
By 👻 @Mp2773, 08/05/2022 3:00 am
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We attended for the Bridgeton Afternoon Tea as a celebration of a couple of landmark birthdays. We looked forward to perfection and were excited to show our daughters super food and service in lovely surroundings. We arrived early so chose to have drinks in the Withdrawing room which were served by a superb lady who was so friendly and discrete until the restaurant was ready for us. The restaurant (The Grill) is lavish and simply stunning. The pictures don’t do it justice. All started well with a great attentive welcome from the team. We ordered our drinks and then they had a staff change and a new waiter came to take what would have been a duplicate order. The food arrived and was stunning. From that point on the restaurant started to fill and our waiter simply didn’t cope. We had to order refills twice as they were forgotten, when finished the table was only cleared of some items, obviously as they were needed for other diners and even after an hour the table hadn’t been fully cleared or our order taken for more drinks. We took the manager to one side and he promised to speak with the staff member at the end of shift which was fair enough but then the service simply didn’t improve. When the bill arrived they had removed the service charge which was more than fine, but there were numerous errors on the bill. In the end all was sorted but the service lacked the ‘perfection’ of other similar grade hotels. To be honest it tainted this special occasion. Hopefully the ‘talk’ will sort this problem but looking at some reviews service seems to be a recurring issue. The food and drinks are faultless so let’s hope others don’t have a similar issue.
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