Terrible service with service charge that was totally uncalled and not worth paying for - CoCo Paris - Buy Reservations
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🤮 1/5 - Terrible service with service charge that was totally uncalled and not worth paying for
By 👻 @Jay Den, 07/13/2022 3:00 am
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I was recommended to this restaurant, pretty ambience, we manage to get a table for 2 without reservation and seated outdoors, really close to the plants to the extent that we had some "friends" from the plants greeted us in the dish. I asked for hot water and it came in a teapot which contained black foreign substances and it was said to be tea leaves confidently by the server when I asked, which looked and smelled more like cigarette ashes to me. To our dismay, in less than 2m of distance between our table, there were a group of 6 girls seated directly diagonal from us and we definitely did not enjoy our dinner had we were told about the reservation right behind us. We would really appreciate if the server informed us earlier and we would happily take the indoor seatings. Let me share something, the best is yet to come after all this drama. When I asked for the bill, server came with a receipt for about $100 for 2 mains and one appetizer. When I said I will settle in cash, server said let me get you a fresh bill and it was an added EUR21 for no good reason, If the service was great I would gladly have paid for it. To date, I sent an email to the restaurant to check on the total bill I would have to pay for my meal and there is no reply. Perhaps, they should name themselves "Coco With Hidden Charge" We had a chicken and a cod for main, a langoustine ravioli appetizer. I suspect the restaurant changes the menu from time to time so as tourists like myself may not be able to dispute about the bill incurred. Where I come from, service in a simple cafe would have been simply 100% better, even a Starbucks barista would have served me better than the so called "posh" Coco Restaurant. I do not usually leave reviews like this, but honestly I am quite appalled by the entire experience in a restaurant that would so called represent or symbolize a city like Paris. They might be thriving because of their location and popularity, however if the service continues to be at such sub par standard, I really think the managers should take a good look if they even bother to reply my e-mail. My two cents worth of advice, do not bother going there for meals. I believe there are way better underrated restaurants around the city that is worth every penny of yours.
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