Minor error made right! - COTE Miami - Buy Reservations
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😍 5/5 - Minor error made right!
By 👻 @Curranjn, 02/12/2024 3:00 am
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We came here after a recommendation from a friend who knows the Miami scene inside out. He promised that Cote would be “hot”. When we got there we saw what he meant. It was packed and buzzing. We had a drink at the bar and waited to be shown to our table. Then something a bit weird happened and from what we understand, somebody with a similar name was seated ahead of us. We waited quite some time and eventually asked a member of staff what gives. From there they spotted the error and we were looked after like royalty. Everything was perfect. We chose a nice bottle of wine and ate 3 cuts of delicious beef. We were happily about to pay the bill when Olivia informed us that the food part of our order was on them!!! She apologised profusely for the mix up and wanted to be clear that errors like that are not how they roll. Well - to say we were surprised would be an understatement. To make errors is normal and in a busy and popular place like this one might often be dealt with coldly and made feel as if one was lucky to be there at all. Not at Cote, Miami. Not only did they acknowledge the error but they owned it and made it right. Thanks to Olivia and all the excellent staff at Cote. We had a great evening and we will be back. x
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