Avoid the Cowford Chophouse like the PLAGUE!!! - Cowford Chophouse Jacksonville - Buy Reservations
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🤮 1/5 - Avoid the Cowford Chophouse like the PLAGUE!!!
By 👻 @Alan B, 07/05/2023 3:00 am
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I will start with I will never attempt to go back. Our first visit last year was hit an miss. The food was good (mushroom risotto admittedly was wonderful), the service was good, management needs to give more attention to hostesses/reservations person. They very easily discriminate against the disabled. Hiding behind they are just too busy to fully accommodate someone in a wheelchair. They quickly offer there is ample room to sit at the rooftop bar. Problem is on the rooftop bar the only tables are bar height tables. The day we visited it was raining outside and the sidewalk flooded horribly. I am wheelchair dependent and that caused my wife an I to get soaked coming into the building and we were trapped for over an hour after dinner finished due to the flooding entryway. I Attempted to make reservations a number of times since and was always unable to based on a number of poor reasons/excuses. Regardless, reservations were never available when I tried to make them. Now on to yesterday, July 4th. Was able to make reservations for my wifes birthday... Check! I called a few days prior to verify valet services were still available.... answer was YES.. Check! Let me take a moment and explain why valet is sooo critical to someone in a wheelchair. Having someone available to help load/unload a wheelchair is a great help, side street parking does not allow for a person in a wheelchair to transfer to/from the car. In our case, valet parking is less a vanity concern and much more a needed service. Weather looked a bit iffy for rain so I called about 2 pm to verify valet was still offered and had they fixed the flooding issue at the entryway when it rains. I spoke with the roof top bar manager and she shared yes to valet service is available and no to the flooding issue has been corrected. We arrived at 655pm for a 715pm reservation. NO VALET SERVICE. I called and the hostess started to apologize they were calling all the dinner reservations and somehow the call to notify me the valet service was NOT available had been missed. In my opinion, a bold-faced LIE. The valet service was a 3rd party company and out of their control. I was told there was ample side street parking available. Well as I was getting a combo of disappointed, mad and really mad... I noticed there were 5 homeless guys hanging out about 20 feet from the entryway. Maybe the homeless had reservations... I didn’t ask. We cancelled our reservations and called our go to for a great meal Fogo de Chao at the TownCenter. Fogo made our night special. The food was amazing, the service was better. AND dinner for my wife and I was at least 150.00 less than what I was willing to spend at the Chophouse. Do yourself a favor and forget the Chophouse exists and go drive to Fogo... Ask for Marcio the GM, Kelsey or Mateo (part of his management staff) and tell them you read about them here and AL and Chrissy recommended you check them out. You will NOT be disappointed. As far as the Cowford Chophouse, I would give them a zero rating if that was offered. I cant wait to keep sharing with my peers avoid this place like the plague!
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