The food was excellent but I was surprised at how poor the - Daphne's London - Buy Reservations
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😒 3/5 - The food was excellent but I was surprised at how poor the
By 👻 @Erika B., 05/26/2018 3:00 am
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The food was excellent but I was surprised at how poor the service was. I don't understand the concept of having four or five different servers and one or two managers serving one table. No one is accountable.I ordered a cocktail and water upon being seated but my drink never arrived. Halfway through our appetizers, no one came to check on us. By this time I wanted a glass of wine to enjoy with my appetizer. After waiting about five minutes and unable to get anyone's attention, I went to the bar myself and ordered a glass of wine, telling the bartender which table I was seated. Shortly after, the cocktail I ordered upon being seated about 20 minutes prior was served. Of course I didn't want it anymore. We were not checked on after our entrée was served either. When I was told an ingredient wasn't available from the after dinner drink I ordered, we discussed substitutions. After this lengthy exchange, he inexplicably served it to another person at my table. Other tables appeared to be getting quality service. I would understand if this were America as we were three females, one being a 12-year-old child because women typically don't tip as well as men. However, this being London, tipping shouldn't be a factor in who receives quality service. Was it because we were not locals? We were pleasant and dressed well and our bill was about 250 pounds. The manager did come over after our meal to Let us know he had taken my glass of wine off of the bill. Unfortunately, I was not given the opportunity to talk about our experience.Maybe my expectations of service are high because I am an American but for 250 pounds for two women and a child I would expect more attentive service.
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