In all fairness, the food is as good as I always remember. - Delage Oakland - Buy Reservations
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🤮 1/5 - In all fairness, the food is as good as I always remember.
By 👻 @Dee Dee L., 01/25/2023 3:00 am
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Creative, beautiful and tasty. The service is absolutely ridiculous. Our waitress talked over me when I tried to explain to her my experience last four days of trying to add a fourth person in. She kept talking over me and didn't let me speak. So this review is strictly to get the managers attention. Long story short, I wanted to add a fourth person onto my reservation. I made attempts on the daily basis for four days to call the number that was listed on Resy in order to change my reservation. No one responded. The voicemail was full so the next thing I did was I attempted to contact the owner via Instagram. Didn't work either. I contacted two times and nobody responded to me. Then I finally found on the website it says the best way to contact us is it email us. So, I emailed. Sure enough, I got a phone call back and she said they they cannot accommodate the fourth person at 7 PM and my reservation was at 8PM. I reluctantly told the fourth person that we cannot accommodate her. I showed up at the restaurant and sure enough there was plenty of space to accommodate the 4th but I do understand that maybe there was just not enough ingredients so I didn't say anything. As I finish my dinner, I decide to say something to the waitress. She did not even allow me a word in. Thus this review. If I were the owner, or manager, I would make an attempt to contact me to see what can be done so they can create a better experience for such a phenomenal restaurant. I really want it by speaking up after my dinner place to make sure that if the phone number is not a good number to call, take the phone number off all sources, including Resy, including yelp. There was clearly not enough information that showed that emailing was the most effective. The second thing I would recommend, is to have a serious training session with your waitress to teach her with customer service is all about. Talking over your customer is not the right thing to do. Sorry if I am coming across extremely upset, and very passionate about how I feel. Being in the restaurant business for over 30 years, I understand the hardships of operating a restaurant. This is not to say I will not support the restaurant again, I just hope that honest measures are being taken to make it a better client experience. Lastly, the bill was taken care of prior to us even starting dinner. Needless to say we ended up giving 20% gratuity but if I had a choice to pay at the end of my meal she would've not gotten 20%. Overall great food. Kudos to the chefs. But horrendous customer service.
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