Donatos Pizza 4238 Morse Rd Columbus, OH 43230 United States Columbus Yelp Reviews - Donatos Pizza 4238 Morse Rd Columbus, OH 43230 United States Columbus - Buy Reservations
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Donatos Pizza 4238 Morse Rd Columbus, OH 43230 United States Columbus Yelp Reviews
Latest Reviews On Yelp
12 Reviews
0 Replys |
Terrible food and terrible service.
Never again. Manager was u professional as well. I'm disappointed in the staff as well as management. Ordered a pizza for delivery and they never showed up.
Be the first to ReplyPlaced order online 7:00, delivery time was supposed to be
Placed order online 7:00, delivery time was supposed to be 7:56. Arrived 8:15. Called store and was told that the delivery times online are always wrong. Finished product,cold burnt pizza
Be the first to ReplyI LOVE Donatos, when it's done right.
Normally it is a high quality product & that's how I justify spending $23.64 for a "Serious cheese" pizza to be delivered. Today, it was a major disappointment. Delivery was promised for 4:10 pm (55 minute wait) which is already a LONG time. I got frustrated and called to enquire about why my food hadn't arrived after my 4:15 email notification said it was on the way. I hung up with the restaurant after being told "we had a set back and are behind about 45 minutes". No apology, no type of resolution, just matter of fact. When I was handed my pizza, it looked disheveled. The "extra cheese" clearly wasn't applied. It was room temperature at best. So, at 1 hour 25 minutes, I had a pizza that wasn't worth the box it came in.
Be the first to ReplyI normally don't write reviews and I wish i could put
I normally don't write reviews and I wish i could put multiple negative Zero stars. But after what happened last night 9-30-2022 to be exact I placed my online order at 546 pm, the online tracker stated will be delivered in approx 35-45 minutes. So the first hour goes by and I think well its ok its friday evening they are busy. By about 2 hour mark I call the store I get no answer it even goes for about 10 minutes i am waiting then I can tell someone picks up the phone then hangs it up abruptly.I attempted to call back numerous times over 6 attempts (still no answer) Fast forward after 5 hours (yes over 5 hours) and not getting my order ( by now its around 950pm). I do not even find out about my order by the store (because no one would answer the telephone) I get a message from a door dash delivery person saying they have no food for them to pick up. By this time i am beyond upset / angry for waitng so long etc.Finally by about 1047 pm i was finally able to speak to the store manager and they explained about the issues (which I fully understand those kinds of things happen) But I explained to them that what the kind and respectful thing to do was upon finding out they had a systems issue they could have AT LEAST contacted me when they were aware of the issue and NOT let me wait for over 5 + hours.The main point to this is that while i was pretty angry the part that made me the MOST upset was they could have called me and let me know that they were having systems issues but NOT one call. Only at the 1047pm when i finally got an answer. I usually order from this store for the past year and half. I guess I will have to go to a different pizza shop.I am beyond dissappointed in the level or lack there of any resemblence of customer service.
Be the first to ReplyThis is the most bs I've ever encountered, I ordered a
This is the most bs I've ever encountered, I ordered a cauliflower pizza, big don sub and bread sticks. I just moved back here from Texas so ive been craving it!! The pizza, no came half eaten!!! No lie. Called the f-ing restaurant 4x finally got a manager that said i need to contact corporate to get my $14 dollars back for the half eaten pizza I got. WOW. DO NOT ORDER FROM HERE.
Be the first to ReplyI love Donatos pizza! We usually order a large cheese pizza
I love Donatos pizza! We usually order a large cheese pizza with one Italian sub which we split. Always finish the sub and have plenty of left overs of pizza for another night. I usually have the pizza delivered but this time I decided to pick it up. I called to make sure I could go into the store or have the pizza delivered curb side as the sign said outside. The person said to go in that was fine. I went in with a mask on and was surprised the cashier was not wearing a mask. I could see the people in the back preparing the pizzas all were wearing a mask. Kudos to them. Just wish the cashier would be responsible enough to wear a mask since she was the one greeting customers!!!
Be the first to ReplyI have never been to this place but Google stated that this
I have never been to this place but Google stated that this was closest to my home. So my pick up time was 1:45 pm. I didn't get my order until 2:11 pm. Talk about spending the least amount of time in a public area during the COVID-19, that was a major fail. I won't come to this place again. I didn't like that time was not fulfilled BUT the lady working behind the counter was really nice and apologetic. She is your asset. Take care of your awesome employees that keep you in a positive light.
Be the first to ReplyOrdered a sub and wings 20 minutes prior to arrival.
Arrived at store and the didn't have my order but when I told them my order, they miraculously found it. Said ticket didn't print. Had to make my wings and sub. 10 minutes. Waited 10 minutes. Wings were ready and so was sub. Asked for the blue cheese for the wings and dressing for the sub. Donatos made the sub wrong.! Asked me If I wanted the wrong sub or a refund? I said I wanted the right sub. Another 10 minutes. I asked for a drink while I waited. Person said no.!. Not happy. Won't be going back.
Be the first to ReplyUnfortunately, each time I order from this location,
Unfortunately, each time I order from this location, something is wrong with my order. ordered a simple pepperoni pizza for my kiddos New Years party and was sent a pizza with pep and bacon. After calling to discuss the issue I was told it shouldn't matter because pepperoni is pork as well and wouldn't effect dietary issues.
Be the first to ReplyHorrible.
Ghetto as hell. Bathroom was filthy and no paper towels. Saw several employees coming out and no one said anything about the paper towels so were they weren't washing their hands. Employees walking around the store without shoes on, screaming at each other, playing music so loud you couldn't even hear them to place and order. Gross. We left.
Be the first to ReplyHorrible service from this location today.
It took two hours for our pizza to arrive and it was cold when it got here. We called twice for an update, the first time we were told it just left and should be here any minute. 20 minutes later and still no sign of our pizza so we called again this time to be on hold for 10 minutes . When we explained we had waited two hours for the pizza the best they could offer us was a credit on the account for our next order. Certainly will not be giving them business in the future.
Be the first to ReplyNasty pizza for the first time at this location.
Spoke to the manager he could care less and just made excuses and offered me corporate's number. I won't go back to this location. I wish I could share a photo.
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