Item left behind and lost by staff in less then 24 hrs - Doya Miami - Buy Reservations
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🤮 1/5 - Item left behind and lost by staff in less then 24 hrs
By 👻 @Natalia D, 11/07/2022 3:00 am
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My family and I have been dining at DOYA since it’s early opening days back in May of 2021. This restaurant is usually my go to recommendation when we have out of town visitors, business dinners, and special occasions. My most recent dinning experience, which was last night(Saturday, November 5th), was very disappointing. We had dining reservations at 5:45pm, upon arriving the hostess made us feel as though our stroller (a single baby stroller) was going to be an issue. This came as a surprise considering there were several other strollers around the restaurant and we specifically requested a stroller accessible table with no preference to indoor or outdoor seating. My partner offered to take the stroller back to our car, which meant we would now have to to carry the baby’s items (i.e. diaper bag, insulated yeti cooler bag for his milk and medication, and the stroller fan) very inconvenient but in order to appease the hostess we took the stroller to the car. When we were finally seated, Milos our waiter was great. He was understanding and accommodating to us since we had little ones and took our order quickly. As many parents with small baby’s/toddlers who are crawling/standing/walking might know, your window for a peaceful sit down meal is sometimes limited, so we ate and once we were finished we paid and left. On our way home I receive a call from the restaurant to inform us that we had left behind my yeti insulated cooler at our table, an essential item for my infants milk and medicine. This is something that would have been avoided had we not been given a hard time about arriving with a stroller. We live about 45 minutes from the restaurant and just getting on I-95 with a fussy infant, so I called back the restaurant (on both numbers, the one they called me from and the one listed on their site) to inform them we would return to pick up my yeti cooler the following day. No one answered either of their lines and I left a voicemail. Forward to today (Sunday November 6th) I drove 45 minutes back to the restaurant, upon arriving to pick up my yeti cooler, I’m informed that they cannot find it. I’m told that it was left at the hostess station overnight where they usually leave lost and found items. However, they had no control as to what could have happened over night. This is unacceptable from an establishment of this status. This isn’t a pit stop/fast food chain restaurant where one could maybe expect their valuables to go missing after being found. I’m extremely disappointed, it’s not only a matter of leaving an item behind that is so essential for me that I wouldn’t have left if I had my stroller with me but the time I had to take to drive back only to be told sorry we can’t find it now. I hope management reads this review and advises their staff on how to handle parties with children in strollers as well as valuable items that are found. Storing found valuables in a hostess stand that is accessed by anyone causing items to go missing once they are found is simply unacceptable. More so, managements lack of offering a solution to an issue that should have been handled differently was even more disappointing.
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