Slow service - Eleven City Diner Chicago - Buy Reservations
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😒 3/5 - Slow service
By 👻 @Jfalasch, 04/01/2024 3:00 am
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Arrived around 1pm (Wednesday during Spring Break) and only had to wait about 20 minutes for a table. Atmosphere is great. We had to wait a bit for service once seated, but they were busy, so it was understandable. It went downhill from there. The type of food they sell should not take long to prepare/serve, but we waited over 30 minutes for a bowl of matzo ball soup (which was served with a TEASPOON). And another 15 minutes for the rest of our food. The server did notice we were waiting a long time and checked on our ticket - food came out five minutes after this. Aside from a quick apology, zero accommodations were made for their mess up. I have worked in resturants for many years and do expect restaurants to offer something in these instances. We also just wanted to eat and get out of there to enjoy the rest of our day in Chicago, so I didn't push it with management or anything, but did find it disappointing for how much you're spending there. The food was also just so-so. As mentioned above, the mazto ball soup was served with a metal teaspoon. Another soup at our table was served with a plastic soup spoon. Please invest in metal soup spoons when soup is a highlighted item on your menu.
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