Best bento outside of Japan - but terrible front of house. - Engawa London - Buy Reservations
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🙂 4/5 - Best bento outside of Japan - but terrible front of house.
By 👻 @465brb, 01/30/2022 3:00 am
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We went for a belated birthday celebration, and were really looking forward to the occasion. It was a lunchtime booking, which specified 90 minutes per booking - understandable as it’s a tiny restaurant. The two of us ordered Wagyu Bento, drinks and dessert. The food was absolutely outstanding - the best we’ve had outside of Japan.
Minutes after we finished dessert - 45 minutes into the booking - the front of house person came over and asked if we’d like the bill as the next booking was waiting for our table. It made us feel incredibly uncomfortable and actually quite embarrassed, as if we’d outstayed our welcome. There were other tables (who had been seated before us) who were still eating, so I’m not quite sure why we were spoken to in this way.
The waiter and waitress were so friendly and accommodating, so I regret that this one man let them down. It has put us off recommending the restaurant when friends have asked, or returning ourselves. Shame, since the food is wonderful.
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