Good food, poor service and organization - Fismuler Madrid - Buy Reservations
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Ranked #20 in Madrid's Best Restaurants.
🤮 1/5 - Good food, poor service and organization
By 👻 @Gretel G, 12/06/2023 3:00 am
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The food is very good, we must admit. The problem is that the experience was affected by the service, although there are table times, we were not aware of the clock because we were focused on the experience. They had given us the table until 10:15 and at that same time they brought us the desserts that the waiters who were serving us had kindly offered us, when at the same moment the girl at the reception arrived to tell us, you have to leave. And us, how? They themselves had offered us to continue ordering, and another person practically comes to throw us out. The peak of the bad experience was Edwin, who I don't really know if he is the manager on duty or he pretended to be the same, but in a very pedantic and haughty attitude he came to charge us saying that he "gave us" the desserts and that was Enough courtesy to leave us, when we couldn't even touch them because from the moment they arrived at the table they were already kicking us out. He considered 1 that they are better organized between reservations and the room, and two, there cannot be a service leader like Edwin with a conciliatory, unempathetic and rude attitude like Edwin's, the experience diminished by 100%. I work in restoration and I know that incidents happen but the handling left a lot to be desired.
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