Four Seasons Chicago continues to provide Top Level Service, Staff and Product - Four Seasons Hotel Chicago - Trade Reservations
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😍 5/5 - Four Seasons Chicago continues to provide Top Level Service, Staff and Product
By 👻 @Anita B, 03/15/2024 3:00 am
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From reservations to concierge to Hotel Manager to Bar Tender and Staff this hotel is 5 star for service, friendliness, knowledgable staff who take genuine care and concern for their customers. Toni began our experience by correcting a reservation error we made and could not undo costing us thousands of dollars. Toni identified the problem and recalled a prior conversation we had months before and went out of her way to not only get our money refunded but to find a better value and room for our family needs. Chris Kelly was an exceptional Manager and greeted us upon arrival and throughout our stay and researched our family and educated himself with our history with Four Seasons to ensure continuity in service and top level quality that we have become accustomed to having only stayed at Four Seasons Hotels. It reinforced our decision that only Four Seasons knows how to service with well trained educated staff and provide a top tier product. Anita Marshall and Family
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