Complete Disappointment and Owner was Unnecessarily Rude! - Francesca's Italian Kitchen Vero Beach - Buy Reservations
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🤮 1/5 - Complete Disappointment and Owner was Unnecessarily Rude!
By 👻 @Brenda C, 01/26/2023 3:00 am
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Unbelievable. We were charged a "split charge" after ordering one appetizer to share, me another appetizer and my husband pasta for a late night dinner. Because my husband and I shared the appetizer and I had a small plate of pasta on my appetizer plate, a split charge was added. No extra plate or extra portion was requested or provided. When I spoke with the owner about it and explained this was our first and last visit when he wouldn't be reasonable about the charge, he said "good, I hope you don't come back". Wow! This visit was late on a Thursday night and they weren't busy. There was no reason to be so rude and unbending to first time customers and locals. The food had potential but did not match the description or expectations from the menu. Our organic vegetable appetizer was mushrooms, oily peppers and undercooked onions. We had to ask and received a small plate of bread to sop up the oil and only ate a few of the crunchy onions. The calamari was supposed to have peppers but was only fried calamari with some olives and marinara sauce. The arugula pesto pasta was plated poorly and tasted mediocre with no visible cheese on top and the roasted tomatoes sat in a pool of oil underneath the pasta as opposed to sitting on top. Tiramisu was tasty but only a small 2-inch slice for $9, barely enough to satisfy two people sharing. Oh, did I say sharing? Maybe that should have been an extra extra split charge too? This place is well positioned on the beach by the hotels. The owner must be accustomed to tourists staying at the hotels for one time dinners because his unhospitable customer service and demeanor does not represent many of the Italian restaurants we attended in Italy or in local restaurants that have stood the test of time. If you want to fell unwelcome or charged for having your fork wander over to your husband's plate, go here. If not, there are plenty of other Italian restaurants in town that will satisfy your craving.
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