I came to this restaurant last week Tuesday while I was - Hawksmoor NYC New York - Buy Reservations
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🤮 1/5 - I came to this restaurant last week Tuesday while I was
By 👻 @Giselle G., 03/06/2024 3:00 am
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I came to this restaurant last week Tuesday while I was waiting for a table at COQODAQ. I had a drink at the bar because I have come before for dinner and I had a wonderful experience. I ordered my drink and it was delicious. I had the special drink and it was the right balance. The place was very full and I was shocked for a rainy Tuesday night. I paid my bill and put the tip in cash. When I checked my bank history I saw, I was charged $50.00 for a drink which totaled to $24.95. I called on Saturday and spoke to Malcom who sent me an email and said a manager will reach out. Then I called back again on Sunday spoke to Tatiyana and she sent me an email on Monday that she will call me back. I have not received any call backs. I called today and no one has picked up. This is not good customer service; my concern is someone purposely added tip to my receipt. Also the drink was only $24.95 so it was as if I paid for two drinks. I have asked to see the receipt but no one has gotten back to me. I do not recommend this place because if it was a mistake then it should be fixed and if there is a delay then they should inform me. This is really disappointing because the drink was great and I wanted to go back for dinner. But I will not go back because of this problem.
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