Finally got my Kobe beef fixed after disappointing service - Heat Shabu - Fair Oaks Sacramento - Buy Reservations
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😒 3/5 - Finally got my Kobe beef fixed after disappointing service
By 👻 @chris Y., 02/18/2024 3:00 am
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Finally got my Kobe beef fixed after disappointing service and rejection from the downtown location. FOOD Amazing love the quality, marbling, and the sauce! SERVICE Now I totally understand the lackluster service... short staffed and overworked. There were only 2 servers on the floor. Every order takes 15 minutes because they have 9 tables to cover for the two servers. The staff were busy but friendly when you they take your order... so I kinda blame management for this 3 star! If they were staffed, they'll be friendlier. YAYY for the free ice cream green tea for dessert. AMBIANCE Nice, clean, well maintained but there's no waiting area chairs setup. It was raining and cold so we had to stay and wait inside the car.
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