My family and I have been coming to Hillstone for over 10 - Hillstone San Francisco - Buy Reservations
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🤮 1/5 - My family and I have been coming to Hillstone for over 10
By 👻 @Jay M., 02/20/2023 3:00 am
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My family and I have been coming to Hillstone for over 10 years and it's always been good, but, yesterday, we were turned away because we had 6 people in our group. They wouldn't let us all sit together. They put four at one table and two at another across an aisle - totally ridiculous. My mom and brother were in town to visit us and my wife and I had our two boys, ages 12 and 11. And this has NEVER been an issue with six people - ever! We always go with the boys grandparents.Robert Cantero (Manager) told us that their "style of service" does not suit 6 people. I asked what that meant and he couldn't come up with a good answer. Then I asked when that went in to effect and he said a year ago. We were just there last month and six of us sat in a booth over looking the Embarcadero. Then he stumbled and said oh, it's starting today. Oh and the place was only about 30% full.We probably go there at least once per month on a Sunday and my in-laws also dine with us. And we've been going there for the LAST 10 YEARS!!And this guy was willing to for-go us ever eating there again. We've spent thousands of dollars over the years there and he couldn't care less. He was rude, smug and completely clueless about customer experience. Sad, really.
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