Let down by awful service - Il San Lorenzo Roma - Buy Reservations
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🤢 2/5 - Let down by awful service
By 👻 @smimls73, 06/12/2022 3:00 am
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Arrived on time at 8.30pm. We opted to sit outside which at the time only had two other couples. We were left sitting in limbo for 15 minutes. Had to Ask if we could see a menu (after all this was a restaurant.. we thought)! Another 15 mins passed asked for wine list which was extensive…. No help whatsoever in selecting an appropriate wine. Finally waiter took our order , again waiter showed little interest in helping or suggesting anything, clearly he did not want to be working! We had a trio of raw fish to start, which to be fair was good bar the prawns which still had the intestinal track left in , not good. Mains my wife had ravioli, I had pasta with prawns. Nothing special. Certainly not memorable. Overall service was appalling, we were largely ignored for the whole night having to pour our own wine. We did complain, covid was the excuse, however tables with, what looked liked “regular customers “ saw no issues , with no less than 3 waiters sucking up to table behind us while we were left in limbo! We ate at Fish restaurant Pierluigi the previous night which was outstanding in every respect. The difference between service was like night and day. The only saving grace was service is not included in Italy , we left a big fat Zero! A real shame and waste of money.
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