Poor service - Inca London - Buy Reservations
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๐ 3/5 - Poor service
By ๐ป @Ruth A, 01/16/2023 3:00 am
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The service was surprisingly substandard for a number of reasons and I feel it's necessary to share our dining experience as I did not receive a response to emails sent directly to INCA. On 2 occasions, separate waiters spilt full drinks. The first time, the cocktail was dropped directly on to a guests lap, which left her feeling uncomfortably sticky throughout the evening and conscious of her dress. Frustratingly the waiter did very little in ensuring her comfort/assistance other than bringing a new drink. After some time WE had to request for the sticky areas on the sofa to be cleaned from the spillage, instead of the waiter offering to clean it. The 2nd incident, another waiter spilt the drink and there was glass shattered across the table and we found shards on our lap. Once again clean up was inadequate and we were shifting shards of glass to the centre of the table away from us after he had wiped the table, as well as removing the bits of glass we found on the lap. I understand that accidents do happen but the response and clean up is important to resolving the situation and restoring the night. Throughout the evening it was a struggle to get the attention of waiters to ask for service and ordering new drinks. At no point did a waiter offer to fill/refill our water glasses, or even offer us a new bottle when it emptied. No one was readily at our disposal, we were constantly flagging down whoever would look in our direction. We also had to request that our empty dinner plates be removed as they had remained there for far too long after we had finished. This is not good service. Another frustrating occasion was a waiter attempting to remove a guests drink while she had gone to the bathroom. I asked that he please leave it until she returns and the response was "why its just a little bit left". I replied that yes I understand but please leave it until she says she's finished. He once again replied saying that there's not much drink in the glass. I found this exchange rather unnecessary and unprofessional. Lastly, it was specifically listed on the booking that nut allergies were present. A birthday plate was requested, all 3 plates that were presented contained nuts (without us being warned). This is despite us confirming the allergies at the beginning of service. I would have hoped alternatives could be provided. These plates were largely untouched by the 2 remaining guests that are able to eat nuts. We were charged for all 3 plates our initial waiter was friendly but unfortunately other staff interactions provided substandard service and it tainted the experience. I hope INCA will improve in providing better service and professionalism to match the great entertainment and food.
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