If I could rate it 0/10 I would. - Indochine New York - Buy Reservations
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🤮 1/5 - If I could rate it 0/10 I would.
By 👻 @Jessica S., 04/01/2022 3:00 am
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.. I am traveling from Australia with my sister and her fiancée and was given a recommendation to attend indochine... if I had known the sort of lack luster service, unimpressed waiters and pushy servers that run this restaurant I would have preferred to go anywhere else. The evening was the 1st of April 2022 and started on a low note after our table was given away, after we arrived 10 minutes late for our 6:45 booking (NY traffic 5 minutes, and waiting in line behind other patrons another 5 minutes) causing the 10 minute delay... which we were told was our fault as we should have called, after they had seen us waiting in line. We were given another table and told we had till 9:30 which we agreed too after we confirmed this on two occasions, thinking it was ample time to dine and enjoy the meal... wrong! After sitting down we were pressured to order straight away and get things going, when we had barely even opened the menu.... after ordering our drinks and meal, we did a bit of people watching only to see Staff on their phones, doing laps of the restaurant not engaging with patrons at all, I even had to get up to get their attention at one point as they refused to acknowledge me. Once our food was delivered, we took our time to enjoy the appetizers, but as we stoped for a brief moment to check the drinks menu once again, the waiter came over and began clearing our plates and dishes that clearly had ample amounts of food left.. we were shocked that they didn't even ask and several other staff did the same on multiple occasions, even when we stopped them, they looked very confused that we were telling them to stop taking away our dishes before we had finished ...very rude. After dealing with that issue, the final straw amongst other issues was when at the conclusion of the meal, we were asked if we wanted anything else, I asked for a cup of peppermint tea.. of which the waiter looked around and informed us he needed the table. At this point it was 8:45 and we were under the impression we has another 45 minutes until we had to vacate the table.... we then were told, they needed the table back at 9, Which was the 1st time we were told after they had told us twice we had till 9:30. At this point we asked to see the Manager, of which when approaching our table had an attitude and obviously didn't care. we explained our situation of being told we had until 9:30 and also mentioned how the staff kept clearing our plates and drinks even before we were finished... he told us that because we were late it was our fault and their was nothing he could do and they needed the table and it was also our responsibility to tell the waiters to stop taking our dishes away. He was extremely unhelpful, rude, an left a bitter taste in our mouths that tainted the whole experience... he was very patronizing and in a condescending tone mentioned he had removed the drinks from our check... thinking it would fix everything as he walked away without hearing us out. I wouldn't recommend this restaurant, there are so many more that have a better atmosphere and staff that are helpful and accommodating. Additionally the decor of the restaurant is tired and needed a uplift.. if the lights were not so dim which is most certainly used to mask the sad looking floor tiles and outdated palm leaves on the walls, it feels like a poor excuse for a place to dine. Indochine do better...
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