Really Bad Service that Ruined the Rest of the Experience - Iron Gate Restaurant Washington - Buy Reservations
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😒 3/5 - Really Bad Service that Ruined the Rest of the Experience
By 👻 @Mehrgol Mary K, 10/30/2020 3:00 am
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The restaurant setting is very nice. However, when we first sat down our host told us there is a 1 hour and 15 minute time limit. We were like OK seems short, but that should be enough time. Our server comes by never gives us his name or appears interested at all in conversing with us. It took 30 minutes for our food to come. When it finally did we had 20 minutes left on our time to order anything else. Our server would keep passing right by us and never asked how our food was, never asked if we needed anything else. We would actively look around like we needed something and our table was right next to the kitchen, so it should have occurred to him to check in with us. but he didn't. A very nice gentleman saw that we were looking around and asked what we needed and he brought it. Our server never returned to our table except at the end to clear our table and bring our check (we kept thanking him, and he had no response). When we do get the check we see a 22% automatic gratuity (I think for COVID). In any other setting it would be fine, but our server did not come over more than once. So the fact that they put an automatic 22% for next to no service was annoying. I asked to speak to a manager and she did accommodate us . But my intention wasn't too get free stuff, it was to say that time of service is absolutely unacceptable for a place that is so highly regarded. Overall, the service alone would probably make me never go back. The food was pretty good, but the experience was so bad that it was completely overshadowed.
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