Loyalty? Not by the General Manager - Issima Los Angeles - Buy Reservations
Getting a Reservation at Issima Los Angeles for Today or Tomorrow is Easy!
Buy a verified reservation at Issima Los Angeles from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
Los Angeles's Best Restaurants that are most frequently booked by customers of Issima Los Angeles
🤢 2/5 - Loyalty? Not by the General Manager
By 👻 @steven k, 10/23/2021 3:00 am
|
I booked through Hotwire and stayed for seven nights. Hotwire it seems is treated very differently as the Housekeeper told me I was not entitled to turndown or water. Due to my error, I needed another night and requested to speak to the GM to beg him but was yelled at and rudely asked to leave by the General Manager Nick Rimedio. First time I have been yelled at for asking to stay another night and spend more money! He also threatened to charge me a late fee if I did not go immediately. Nice hospitality as I just spent over $2,000 there.
In addition, my room for the first two nights over the pool was extremely noisy so Amelia the front office mgr. was kind enough to move me. Housekeeping was not good however. They left a swiffer and a dirty rag in the room after cleaning. I took photos and sent to them but the next day it was still there. My room was never cleaned until after 6pm each day. Communications between departments don't seem to exist.
I should also note there is no in-room coffee or tea for Hotwire customers. Apparently "more important guests" get coffee according to the housekeeper.
The fitness area we used each morning and it had no towels or drinking cups most days. I guess not important enough for Nick to follow-up with.
Well Nick, you have some work to do! Time to come out of your office! You lost a loyal customer for IHG also!
Lastly, Ashley at Reception was polite, helpful, but of course restricted and not empowered as a result of upper management.
0 Replys
0 Comments |
Be the first to Reply |