Avoid! Great ambience, mediocre food and underground service! - Javier's Las Vegas - Buy Reservations
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🤮 1/5 - Avoid! Great ambience, mediocre food and underground service!
By 👻 @Daniel, 03/06/2024 3:00 am
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If I could give this place 0 stars I would definitely do so! The service was very inattentive and once we ordered our meals, our waiter did not even bother to check up on us. No one stopped by to see if it tastes good or if we need anything else. One of the gentleman who brought the food to the table had a really bad attitude and gave us a nasty look because we couldn't understand what dish he brought out. I am sorry, but the music was loud so we kindly asked him again what dish it was, but he rolled his eyes and walked away. We would have told him that our dishes were lukewarm and tasted extremely bland. This is unacceptable customer service! The food is mediocre at best and there are plenty other places out there. I ordered steak fajitas and the meat quality was very disappointing. It had no flavor and very chewy. Needless to say I only had a few bites. Another no go was the fact that I was charged for a double order of steak fajitas, but I only ordered a regular meal. Unfortunately, I only paid close attention to bill after we left as we just wanted to get out of the restaurant. The guacamole was bland as the rest of the food as well as the refried beans. Salt goes along way when cooking! The remaining dishes pollo asada, enchiladas Del Mar and steak picado were not to brag about either. Any little Mexican place has a better turnaround than this. If you are a group of 6 or more people don't expect any customer service as the gratitude is included and they don't bother with your table at all. What a joke on a $500+ bill. We spoke to a gentleman at the front about our bad experience, but he didn't really seem to care much so we left. The masses keep this restaurant open because it's definitely not the quality of the food neither the unprofessional customer service. Do yourself a favor and stay away! This is a tourist trap for drunk tourist who have no clue how good food and service looks like!
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