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🤮 1/5 - NOT KID FRIENDLY
By 👻 @Estefania M, 03/28/2023 3:00 am
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We had the worst experience here yesterday! Manager who spoke to us "GRACIELA" was not helpful whatsoever and had no consideration for her guests. We arrived to celebrate my brother in laws graduation and going back home lunch. My in laws traveled from Seattle to visit us in LA. They love to go to Javiers and we usually go to the location in new port. But after yesterday we will never come back. We felt so humiliated and disrespected by the staff. Our reservation was at 3:30pm we arrived and there was less than 10 tables in the whole restaurant we sat near the BACK of the restaurant and ordered cocktails, chips & guac for the table. My 8 month old son started to get sleepy and he went down for his 4pm nap. My husband went down to valet to grab the stroller out of the car and walked back up the hosts greeted him normally. I laid my sleeping baby in the stroller and put him off to the side (AGAIN THERE WAS NOT ONE TABLE SAT NEAR US) and a supervisor or such came over about 10 min later and told me they have a no stroller policy this needs to be removed. I said my baby is asleep he's not bothering anyone WTF? He said I can lay him down on the booth, THE DIRTY BOOTH where people sit their butts on and where he can roll off easily.... Said no im uncomfortable with that. He said okay ill go talk to the manager... she comes out to tell me the same thing. I ask her why do you have this policy? She said she has no idea why she just works here and follows the rules? Okay I explained, Im assuming strollers could be a hazard for servers at night when its busy and tables are sat everywhere maybe, its the aesthetic but NOT when its dead?? Like seriously use discretion and make a decision that is for the GUEST. We had already ordered our food our bill was easily over 600$ !!!! and she told me if i didn't get rid of the stroller she would not serve me. So we decided to WALK OUT still paid 85$ for drinks and chips. She mentioned i could either hold my baby or put him in the high chair .... HES ASLEEP like, come on man. This is unacceptable. I used to manage a high-end steak house restaurant in Santa Monica on the water so I understand and respect policies but we were NEVER told we could not have strollers, it wasn't on any menus, the host didn't even say anything to my husband as he rolled it inside? There was no one to be bothered by the stroller... and you just let a party walk out and miss out on $$ for your restaurant and server ...when its already dead... FOR NO REASON?! THAT YOU DONT KNOW WHY THE POLICY EXISTS?? WE WILL NEVER BE BACK THIS PLACE IS NOT FAMILY FRIENDLY GRACIELA AND MANAGEMENT NEED TO BE FIRED/RE-TRAINED DISCRETION FOR APPROPRIATE USE OF POLICY SOMEONE ELSE HAD A NEGATIVE REVIEW SIMILAR TO OUR EXPERIENCE YESTERDAY AS WELL? WHAT DOES THIS TELL YOU ?
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