Poor customer service, cold food, changed bill after signed - Justine New Orleans - Buy Reservations
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Ranked #14 in New Orleans's Best Restaurants.
🤮 1/5 - Poor customer service, cold food, changed bill after signed
By 👻 @Mark B, 10/13/2022 3:00 am
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Made reservations for 4 Tuesday evening, October 11, 2022. When we arrived the hostess seemed preoccupied as if we were bothering her. The restaurant was almost empty with just a few people seated for dinner and a few at the bar. We’re we seated in the bar area with the rest of the restaurant empty. We waited several minutes before we were approached by one of the managers offering water. After several more minutes the same manager stopped by to take our drink orders. During this same time we observed several wait staff (5-6) standing around the kitchen area chatting. After several more minutes one of the bartenders came over and retook our drink order. As we learned later they were at least 1 waitstaff short so the bartender was standing taking dinner orders in our area. Dinner order was placed and salads and soup arrived shortly. When the main entrees arrived 1 of the orders (Lamb) was cold so was sent back. The Lamb finally arrived back after asking both the waiter (bartender) and manager for a status, sadly the 3 of us already finished our dinner. The manger stated he would comp the lamb dinner which was appreciated. Desert was ordered with no issues, overall even with the poor service and cold Lamb we had a nice dinner and left a standard 15% tip. I had planned to write a review and was trying to decide on if 3 stars was appropriate. I had a travel alert on my credit card so looked at the most recent charges and noticed the charge amount for Justine was NOT the amount I approved/signed and that Justine’s increased the amount to what would be a 20% tip amount. I plan to dispute this extra tip amount and now leaving a 1 star review.
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