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4 Reviews
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WORST EXPERIENCE EVER!!
We booked a table for 14 at 7pm and ordered the dinner package (MOP 4XXX). We arrived punctual, and we have requested to server the food for 4-5times!!!! Finally the first dish was served at 8:00pm!!!!! My grandparents who are almost 90year old waited ONE HOUR for the food to server!!!! One family of ours were so angry that they even LEFT!! Each dishes took around 30mins to arrive!! The food was BAD too, they were OVER COOKED!! Deseret was not severed till we asked for, fruits were not served till we asked for!! We were the last table to leave the restaurant and it was around 10pm already!! Non of their staff cares about us at the restaurant!! This was really unacceptable!!
Be the first to ReplyWorst Chinese Food Ever
It was our first visit there. I have to say, it was very disappointing. Restaurant was quite empty. We ordered a few dishes. Most of them were crappy, except the sweet & sour pork. I am a Chinese and I can tell you the food was a big disaster. Service was awful too. Only one young waiter tried to serve us. U know what's worse? I was freezing so I asked for a scarf. They gave me one STINKY scarf. It looked old and dirty. That was unbearable! I would rather to freeze myself instead of using the scarf. Never again. I would not recommend this place.
Be the first to ReplyFood is fine, not the service
Just to share my unpleasant experience at your Chinese restaurant on last sunday.
Booked a table for 10 pax and was assigned to the table at the back. The environment was good and overall foods were fine but it is the service that I cannot stand for. I have been waving hands all the time as no one refill the tea or taking my order at least for 5 times. Giving that we have 10 pax I will suggest to have two sets of tea instead of one because of your small size of tea pot if you do not have enough manpower to refill.
The lady who deliver the foods to our table was probably part time and was like throwing the dishes to the table, and I worried that she may spilt on us.
The worst thing was when we settled the bill and one of my family members had the membership on dining and got a coupon with 30% off. The lady handled was not friendly at all. She was so rude that she was unable to listen to my family member as we have questions on the billing about the discount. She was so rude that she just picked up my family member's phone without asking permission. Witnessing all these, I was shocked with her attitude and felt like this was unacceptable.
My family member feedbacked to her about her attitude and she kept defending and without letting us to finish our concerns. Eventually she just dropped a sorry as if she just want to settle the case.
I am writing as I felt this can be absolutely avoided if she was trained properly. Giving the whole experience was not pleasant and hope that they can look into this matter.
P.S. Not to mention that on that day, the last room of the lady toilet flushing sensor was out of service.
succulent food, fresh and high end prep
We ordered the stir fried pork with onions, crab meat shredded yunan ham fish maw in sea treasure stock, double boiled mushroom broth with bamboo pith and baby cabbage and sichuan boneless chicken .... oh... my it was a very satisfying meal for us the freshness of all the ingredients were ... just simply speechless....
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