Disappointed. Bad service but tasty food - Karakter Kraków - Buy Reservations
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🤢 2/5 - Disappointed. Bad service but tasty food
By 👻 @Sanja Borchert, 02/26/2023 3:00 am
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The start was really good and promising, but that did change drastically. We ordered the tartar for starter and a “small dish - croquette with baked duck” that we wanted to share, when we had our starters. Well…. It never came. Then we thought maybe it will come with the main course, but no. When we were done with our starter, I asked the server if the “small dish” is coming, and she said yes it’s on it’s way. Well we got our main course (beef skirt with shrimps) and the small dish is still not there, like the sparkling water we asked for. We got the water after long time waiting, but it was not sparkling but still…… When we were done with our main course, i asked for the “small dish” again and the server said “ I forgot it” and did not seem to care about it at all. I repeated my question, if the small dish is not coming at all? And then she just replied with no. The server did not care at all or looking for ways to solve the problem, or do anything for you as a customer to feel compensated for the bad service. I really enjoy good food and a nice experience. But I only got tasty food, the experience was a complete disaster. I must say, I wouldn’t recommend this place or come there again myself. The “young people” that the Michelin described are “stressed out people”. It seems like the place is to busy for the server. Everything seemed chaotic with no flow and the server did not make me feel appreciated as an customer.. The server seemed careless and stressed. I’m so disappointed, that I would spend the last night in krakow waiting for food and getting bad service… The only good thing was actually the flavor of the food.
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