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🤮 1/5 - Such a disappointing experience! A friend and I were very
By 👻 @Patty G., 05/22/2023 3:00 am
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Such a disappointing experience! A friend and I were very much looking forward to spending the evening at the 3D Dining Experience at CIA Copia on 5/12/23. We booked this experience a few months earlier when we knew our travel dates to Napa. On 5/6/23, I received a voicemail that the dinner experience had been cancelled and they would like to rebook us for another date. That was not possible, since the 12th was our only available night in the area. I immediately left a voice mail stating we would need to obtain a refund. The following day, I received an email stating the dinner had been cancelled, and they were hoping to reschedule us. I immediately emailed back, again requesting a refund. One week later, I had not received a refund, so I called/left voicemail and emailed stating I had not heard anything, and had not received the refund. A few days later, I received an email reply stating the refund had been initiated and it would take 7-10 days. It has now been over the ten day maximum, and still no refund has hit my credit card. I so wanted to enjoy a lovely dining experience at the CIA, instead I'm still waiting for my refund from a dining experience which they cancelled and just now completed a dispute form with my credit card company. Disappointing to say the least! Update: 6/5/23 Still no refund from CIA Copia. It has been almost one month. Very disappointing.
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