Took reservation, did not keep reservation! - Liberty Kitchen Surrey - Buy Reservations
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🤮 1/5 - Took reservation, did not keep reservation!
By 👻 @Liz G, 06/18/2022 3:00 am
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We had never been at Liberty Kitchen but with family visiting I called to make a reservation for 5 adults and 2 kids for Saturday night at 6:30 pm, June 18th. The woman that took the reservation over the phone was extremely helpful and when I stressed there would be 2 kids aged 11 and 6 she said no problem at all. So we arrive this evening at 6:30 the young hostess says there is no reservation in my name. She does not offer to seat us, or indeed make any effort to improve the situation, simply “oh I’m sorry…”. You only get one chance to make a good first impression and Liberty Kitchen blew it, big time. We will never go back and we will tell all our friends about our experience.
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